ace88's Privacy Policy
Here you will find a complete and transparent account of how your personal information is collected, stored, and used on the ace88 platform.
ace88 ("we", "us", or "the platform") places the highest importance on the privacy of its users. This privacy policy applies to all individuals who use the ace88.fit website and its related services. By registering on our platform or using our services, you are considered to have accepted the terms of this policy. Please read this policy carefully.
What Information We Collect
ace88 collects various types of information to provide and improve its services. A detailed description of the information collected is provided below:
1.1 Personally Identifiable Information
Information you provide when creating an account or using our services:
- Full name and date of birth
- Email address
- Mobile number
- National ID or passport number (for verification)
- Residential address
1.2 Financial Information
Information required to process transactions:
- bKash, Nagad, Rocket, or Upay account number
- Bank account details (for bank transfers)
- Deposit and withdrawal history
1.3 Technical and Usage Information
Information collected automatically while you browse our website:
- IP address and device type
- Browser name and version
- Operating system
- Time spent on the website and pages visited
- Cookie and session data
- Referral source (which page you came from)
Purpose of Using Information
ace88 uses the information collected solely for the purposes listed below:
2.1 Service Delivery and Operations
- To create and verify your account
- To process deposits and withdrawals
- To personalise your gaming experience
- To provide bonuses and promotional offers
- To provide technical support
2.2 Security and Fraud Prevention
- To detect suspicious transactions and account activity
- To prevent the creation of multiple accounts
- To restrict access for minors (under 21 years of age)
- To implement responsible gaming policies
2.3 Communication and Support
- To send important account notifications
- To send transaction confirmation messages
- To assist in providing customer service
- To resolve technical issues
2.4 Service Improvement
- To improve the performance and design of the platform
- To make decisions about adding new games and features
- To analyse the user experience
Information Sharing and Disclosure
ace88 never sells, rents, or transfers your personal information to third parties for commercial purposes. However, information may be shared in the limited circumstances below:
3.1 Service Partners
Only the necessary information is shared with providers of payment processing (bKash, Nagad, Rocket, Upay, and bank transfers), fraud detection, and technical infrastructure services. These partners are required to comply with our privacy standards.
3.2 Legal Obligations
If disclosure of information is legally required in response to a valid legal order, court directive, or request from a regulatory authority, ace88 will comply with that directive.
3.3 Business Transfers
If ace88 undergoes a merger, acquisition, or sale of assets, user information may be transferred. In such cases, you will be given advance notice.
Data Protection and Security
ace88 uses industry-standard technology and practices to ensure the security of your information. Our security measures include:
4.1 Technical Safeguards
- Use of SSL encryption technology for all data transfers
- AES-256 encryption for stored data
- Regular security audits and vulnerability testing
- Firewall and intrusion detection systems
- Two-Factor Authentication facility
4.2 Administrative Safeguards
- Only authorised staff have access to sensitive information
- Privacy training is mandatory for all staff
- Strict access control policies are implemented
- A rapid response plan is in place for data breaches
4.3 Response to a Data Breach
If a data breach is detected, ace88 will notify affected users as quickly as possible and take the necessary remedial action.
Cookies and Tracking Technology
Cookies and similar technologies are used on the ace88 website. These technologies help improve your browsing experience.
5.1 Types of Cookies
- Essential Cookies: Required to maintain login sessions and ensure security.
- Functionality Cookies: Remember your preferences and language settings.
- Analytics Cookies: Analyse website performance and user behaviour (anonymous data).
5.2 Cookie Controls
You can accept or reject cookies by changing your browser settings. However, disabling essential cookies may cause some features of the platform to not work properly.
Data Retention Period
ace88 retains your information only for as long as necessary. As a general rule:
- All personal information is retained for as long as the account remains active.
- Even after an account is closed, certain information is kept for a defined period to meet legal obligations.
- Financial transaction records are retained in accordance with applicable laws in Bangladesh.
- Marketing information is deleted after you withdraw your consent.
- Information from inactive accounts is deleted progressively, taking security and legal requirements into consideration.
Your Rights and Choices
As a user of ace88, you have the following rights over your own information:
7.1 Right to Access and Correct Information
You can log in to your account at any time to view and update your stored personal information. Contact the support team to correct any inaccurate or outdated information.
7.2 Request for Data Deletion
Beyond legal obligations, you may request the deletion of your personal information. However, if your account has an active balance or ongoing transactions, those must be settled first.
7.3 Right to Opt Out of Marketing Communications
If you do not wish to receive promotional notifications or offers, you can withdraw your consent at any time through your account settings or via the support team.
7.4 Data Portability
You may request a copy of your personal information in a readable format. Processing this request generally takes some time and requires identity verification.
Protection of Minors
ace88 is for users aged 21 and over only. We do not knowingly collect any information from minors. Age is verified during the registration process, and if there is any suspicion that an account belongs to a minor, it is suspended immediately.
If anyone becomes aware that a minor's information is present in our database, please notify us at [email protected]. We will delete that information without delay.
Third-Party Links and Services
The ace88 website or services may contain links to third-party websites. If you visit another website through these links, that website's own privacy policy will apply. ace88 is not responsible for the collection or use of information by third-party websites.
Our payment partners (bKash, Nagad, Rocket, Upay, banking services) have their own privacy policies, which apply to their respective services.
Policy Changes and Updates
ace88 reserves the right to amend or update this privacy policy as needed. In the event of any significant changes, we will:
- Post a notice on the website
- Send a notification to your registered email (where applicable)
- Display the date of the latest update at the top of the page
If you continue to use the platform after any changes, you will be considered to have accepted the new policy. We therefore recommend reviewing this page regularly.
Contact Us
If you have any questions, feedback, or complaints regarding the privacy policy, please contact ace88's privacy team through the following:
- Email: [email protected]
- Live Chat: Available 24/7 — support in Bengali and English